Returns
-We accept returns. If you are unsatisfied and would like to return your purchase, please contact Annie@hilltopfarmhouseblog.com
–Please do not send back items without contacting us first.
-Merchandise must be returned within 15 days of receiving your purchase in the mail.
-Returns must be undamaged and unused.
-The customer must send tracking for the return package to Annie@hilltopfarmhouseblog.com once it is shipped.
-The customer is responsible for the shipping + cost of returning the item.
-We will refund your payment once we receive the package and can confirm that the items are in the same condition as they were upon receiving.
-Refunds are for the cost of the merchandise only. We do not offer refunds for the shipping costs.
–Digital items are not eligible for cancellations or refunds.
Shipping
-If the customer does not input the correct address or there is an error on the customers’ part that results in the package being returned to us, we are not responsible for shipping the item again.
-If a package is returned to us, we will contact you via email immediately. You can either choose to receive a refund or pay for shipping again.
-If the error is our doing and results in the package being returned to us, we will ship the item again with no extra cost to the customer.
Lost or damaged items
-If your item is lost or damaged in the mail, you have 7 days from the date of receiving to contact us at Annie@hilltopfarmhouseblog.com
-Please include your order number and photos of the damaged item(s).
-Once accepted, we will either send a new item if stock allows or you will receive a refund for your purchase.
If you have any other questions regarding shipping or returns, please contact us at Annie@hilltopfarmhouseblog.com